In a small office and with some shared warehouse space, GEM is born. The company ethos is to provide an excellent delivery service supported with first class customer service. The company’s founders determine to be proactive and transparent in everything they do; to be flexible and open and to provide bespoke systems and services to any business. While the company starts small, its experience and capabilites are huge…
Working with their delivery partner in Singapore, GEM launch a local customer service provision to support growing demand in the region and to provide transparent, real-time customer support, delivered by a local team.
February 2007, GEM move to their current location at Heathrow. The new 8000 ft2 facility reflects the expansion of this worldwide shipping company and enables GEM to continue to deliver an excellent service to its customers and better working conditions for its staff
GEM changes its in house operating and customer online systems. Twelve months’ planning comes to an end as the company migrates to a new system. GEM takes this strategic decision to enable it to provide its customers with market leading technology and all-round better customer experience. From booking online, tracking a shipment through to receiving information and processing invoices, customers find the new system fast and easy.
With business growing in Singapore, GEM consolidates activity by officially opening a new branch to meet current and future demand and to deliver the best customer experience. All customer collection and deliveries are completed using GEM’s own fleet of vehicles.
GEM launches a price comparison shipping tool allowing shippers wherever they are in the UK and without an account number access and ship with GEM Click here for more on ShipNow
GEMTrack – Access to GEM on your mobile device to track and check shipment statuses.
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