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Education Case Study

Customers who appoint us to pick, pack and ship on their behalf trust us with their reputation as well as their merchandise. We’re happy to rise to the challenge.

The world’s number one online English school has been helping people learn to speak English since 1965. Online learning involves listening, and headsets are an integral part of the study process. From its facilities in both London and Singapore, GEM downloads orders for headsets from our customer’s own website and despatches these within hours to B2B customers, corporate customers and B2C students; providing timely and cost-effective delivery within an agreed Service Level Agreement.

GEM also handles emails detailing specific merchandise requests. All orders are picked, packed and shipped on the day of receipt, as though our client were completing the work in-house. Depending on destination and other factors, GEM uses worldwide express, worldwide economy or international mail services. Choosing the most appropriate delivery service takes many considerations into account. GEM selects the service which offers greatest value for money – while at the same time, maintaining the strategic aims of our customer.

Post-despatch monitoring and after care, dedicated customer service and real-time communication updates combine to keep all customers informed of the progress of shipments. At the same time, shipping direct from GEM’s facilities in London and/or Singapore enables improved delivery times and costings – all adding up to the most efficient outsourced service available.