GEM Worldwide Ltd is a registered in the United Kingdom with a registered number 4639866(‘’GEM’’)
Collection of Personal Information and Purpose
GEM collects and stores information about every package it handles in order to enable efficient provision of package delivery services expected by its customers. GEM uses information about its customers, their packages, and their shipping activity to provide or enhance the services it makes available to its customers, communicate with their customers in connection with the supply of the services requested by the customer, legitimate business interests such as; establishing credit, carry out billing functions, and to compliance with government and legal regulations.
As we collect and use information about our customers, we may contract with partners to assist us in processing that information for the purpose listed in the previous paragraph. These partners are required to maintain the confidentiality of the information and are restricted from using the information for any other purpose.
Examples of customer information that we collect include names, addresses, e-mail addresses and telephone numbers. Some of the information collected by GEM is data which relates to an identifiable person (“Personal Information”).
Any Personal Information which we collect will be used solely for the purpose of providing our services, and keeping our customers informed. We will we will not store it for any longer period than is legally permissible and required for this purpose.
Transfer of Personal Information
Your Personal Information may be transferred to countries outside the European Economic Area in order to perform our services. In using our services you consent to such a transfer. In addition, if you put your Personal Information on any publicly available parts of the website, this may be accessed by persons in countries outside the European Economic Area, which may not have data protection laws as comprehensive as those that exist in the European Economic Area. (EEA)
We will monitor on an ongoing basis compliance with the provisions of the applicable local legislation and regulations by third party processors, such as suppliers and contractors, of Personal Information held by us.
Access and correction
You may make subject access requests (“SARs”) at any time to find out more about your personal data held by GEM. Responses shall normally be made within one month of receipt, however this may be extended by up to two months if the request is complex and/or numerous requests are made. If such additional time is required, GEM shall inform you.
To keep your Personal Information accurate, current, and complete, please contact us about any incorrect information. We will update or correct the Personal Information in our possession.
To make a SAR please write to: Managing Director, GEM Worldwide Ltd, Skycliff House, Galleymead Road, Colnbrook, Berkshire SL3 0EN united Kingdom
The following paragraphs describe our commitment to the protection of Personal Information as it applies to the GEM website.
Collection of Personal Information on GEM website
Users can visit most areas of this website without revealing who they are or without providing any information about themselves. However, some of our interactive services require that users identify themselves in order to enable the interactive function. On this website GEM may ask users to provide Personal Information.
Active collection of Personal Information and purpose thereof
During your visit of this website, GEM may collect information from its visitors both by asking you specific questions and by permitting you to communicate directly with us via e-mail or live chat. Some of the information that you submit may be Personal Information.
Some areas of this website may require you to submit Personal Information in order for you to benefit from the specified products such as MyGEM, or GETInformed, you will be notified at each information collection point which information is required and for which purpose.
Passive collection of Personal Information and purpose thereof
As you navigate through a website, certain information can be passively collected (that is, gathered without your actively providing the information) using various technologies and means, such as Internet Protocol addresses, cookies, Internet tags and navigational data collection.
This website uses Internet Protocol (IP) addresses. An IP Address is a number assigned to your computer by your Internet service provider so you can access the Internet and is generally considered to be non- personally identifiable information, because in most cases an IP address is dynamic (changing each time you connect to the Internet), rather than static (unique to a particular user’s computer). We use your IP address to diagnose problems with our server, report aggregate information, determine the fastest route for your computer to use in connecting to our site, and administer and improve the site.
We consider your browser settings to reflect your consent to, or refusal of, the cookies we use on our website. If you prefer not to accept cookies or if you prefer to be warned when one is being used, you can update these settings in the settings menu of your browser. Please consult the documentation provided by the supplier of your browser if you are unsure how to do this. Note however, that if you or your site administrator has disabled cookies, the website will not function properly.
If you subscribe to our e-mail alerts, we collect your e-mail address. This address will only be used for keeping you informed as indicated. If you wish to unsubscribe from our e-mail alert list, you can do so at any moment as indicated in every e-mail you receive or by contacting email@example.com
GEM takes all steps reasonably possible to protect your Personal Information as collected by GEM in using this website and to protect such Personal Information from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. You should keep in mind that internet transmission is not 100% secure or error-free. In particular, e-mail sent to or from GEM may not be secure, and you should therefore take special care in deciding what information you send to us via e-mail. Moreover, where you use passwords, ID numbers, or other special access features on this site, it is your responsibility to safeguard them.
Links to other websites
Telephone Call Recording Policy
GEM may record telephone conversations of calls from its central telephone system.
The telephone call recording system in operation can record all incoming and outgoing telephone calls and recordings may be used for training purposes, to improve customer experience, to support the investigation of complaints, for disciplinary purposes, and to provide evidence for any regulatory investigation.
We may disclose your Personal Information where required by applicable laws, court orders, or government regulations.
(Last updated: May 2018)