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Transit Times & Surcharges

Please find our transit times. Simply click on the appropriate link to open the PDF.

Additional Services

To maintain our consistent delivery reliability GEM levies under given conditions a surcharge for exceptional actions. We regularly evaluate these surcharges to ensure they remain fair for all of our customers.

Description Charge
Out of Area £17.50 per shipment
Offshore Islands and Scottish Highlands £20.00 per shipment
Saturday Collection £60.00 per shipment
Address Correction £9.50 per shipment
Duties Delivered Paid £20.00 per shipment
Duties & Taxes Advancement 5% (minimum charge £25.00)
Over Weight Piece £75.00 per piece
Over Sized Piece £75.00 per piece/pallet base
Non Stackable Pallet £135.00 per piece
Elevated Risk £17.50 per shipment
Restricted Destination £25.00 per shipment
Exporter Validation £25.00 per shipment

Shipment Insurance: For your more expensive items , we can increase the value cover over our standard liability. For levels of cover we provide click here.

Out of Area Service: A fee is applied per shipment when the delivery destination location is remote. Remote is defined a postcode / zip that is difficult to serve; or a suburb / town that is distant or infrequently served.

Offshore Islands and Scottish Highlands Out of Area Service: Out of Area is defined as islands, highlands; or a postcode / zip that is difficult to serve; or a suburb / town that is distant or infrequently served.

Saturday Collection: Local Saturday collection is selected.

Address Correction: Applied when the destination address provided by the shipper is incorrect and efforts at destination have been made to define the correct address.

Duties Delivered Paid: [DDP] Where duties and taxes are billed to the shipping account.

Duties & Taxes Advancement: Fee applied when this service is requested.

Over Weight Piece: When an piece, including a pallet that has an actual weight of 70 kilos or more

Over Sized Piece: When an piece or pallet has a single dimension greater than 120cm

Non Stackable Pallet: A fee is applied to every pallet within a shipment that cannot be stacked.

Elevated Risk: Fee applied when shipping to a destination country due to continuous state of war, civil unrest, or continuous threats from terrorism.

Restricted Destination: Fee will be applied when shipping to a destination country that is subject to trade restrictions imposed by the UN Security Council.

Exporter Validation: Fee applied in countries where an export declaration is required for shipments containing controlled commodities or exceeding a certain value threshold or weight.