Please find our transit times. Simply click on the appropriate link to open the PDF.
To maintain our consistent delivery reliability GEM levies under given conditions a surcharge for exceptional actions. We regularly evaluate these surcharges to ensure they remain fair for all of our customers.
|Out of Area||£17.50 per shipment|
|Offshore Islands and Scottish Highlands||£20.00 per shipment|
|Saturday Collection||£60.00 per shipment|
|Address Correction||£9.50 per shipment|
|Duties Delivered Paid||£20.00 per shipment|
|Duties & Taxes Advancement||5% (minimum charge £25.00)|
|Over Weight Piece||£75.00 per piece|
|Over Sized Piece||£75.00 per piece/pallet base|
|Non Stackable Pallet||£135.00 per piece|
|Elevated Risk||£17.50 per shipment|
|Restricted Destination||£25.00 per shipment|
|Exporter Validation||£25.00 per shipment|
Shipment Insurance: For your more expensive items , we can increase the value cover over our standard liability. For levels of cover we provide click here.
Out of Area Service: A fee is applied per shipment when the delivery destination location is remote. Remote is defined a postcode / zip that is difficult to serve; or a suburb / town that is distant or infrequently served.
Offshore Islands and Scottish Highlands Out of Area Service: Out of Area is defined as islands, highlands; or a postcode / zip that is difficult to serve; or a suburb / town that is distant or infrequently served.
Saturday Collection: Local Saturday collection is selected.
Address Correction: Applied when the destination address provided by the shipper is incorrect and efforts at destination have been made to define the correct address.
Duties Delivered Paid: [DDP] Where duties and taxes are billed to the shipping account.
Duties & Taxes Advancement: Fee applied when this service is requested.
Over Weight Piece: When an piece, including a pallet that has an actual weight of 70 kilos or more
Over Sized Piece: When an piece or pallet has a single dimension greater than 120cm
Non Stackable Pallet: A fee is applied to every pallet within a shipment that cannot be stacked.
Elevated Risk: Fee applied when shipping to a destination country due to continuous state of war, civil unrest, or continuous threats from terrorism.
Restricted Destination: Fee will be applied when shipping to a destination country that is subject to trade restrictions imposed by the UN Security Council.
Exporter Validation: Fee applied in countries where an export declaration is required for shipments containing controlled commodities or exceeding a certain value threshold or weight.