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Keeping track

GEM makes it exceptionally easy to track shipments, be they a one-off parcel sent by a non-account holder or a major shipment of goods comprising numerous items bound for different destinations. Our shipping support services include up-to-the minute status information on single or multiple shipments, instantly available online – and for those customers who use additional services like Pick, Pack & Ship or GETInformed, further detailed information relating to their accounts is easily accessible.


A proactive service GEM monitors the status of all shipments and deliveries around the clock. As well as continuous online updates, the company adopts a proactive approach to keeping its customers informed. Should delays occur for any reason beyond GEM’s control, the company will contact and update its customers as to the progress of their shipment, without them having to pursue this information. It’s all part of our shipping support services provision; a range of services which are constantly evolving to meet demand. GEM’s transparent and accountable service is flexible as well as proactive. In addition to making tracking of shipments easy, should delays occur (for instance, disruption to airlines or shipping), GEM’s worldwide network of delivery partners will make every effort to meet delivery deadlines by finding different routes by which urgent shipments can be forwarded to their final destinations. GEM shares its customers’ concerns and sense of urgency. At all times, it works to deliver a service which exceeds expectations. For further information, please contact our customer service team on + (44) 1753 681 500. They’ll be pleased to tell you more about our full range of shipping support services.